Refund Policy

Last updated: July 30, 2026

Because Sorrel products are digital files delivered instantly upon purchase, all sales are generally final. This page explains the limited cases where we issue refunds.

When we issue refunds

Within 14 days of purchase we will gladly refund when:

• You were charged more than once for the same purchase.
• The file is faulty or inaccessible and we cannot resolve it in a reasonable time.
• You purchased the wrong product in genuine error and have not downloaded the file.

When refunds are not available

• You have already downloaded the product and simply changed your mind.
• The product was clearly described and you expected something else.
• The request is made more than 14 days after purchase.

How to request a refund

Email hello@sorrelguides.com with your order number and reason. We aim to respond within 3 business days.

Goodwill

If something is genuinely wrong, reach out — we handle exceptional situations in good faith.